To submit a maintenance request, please email the management office with your name, contact information, suite number, and building name.
In the event of an after-hours emergency, please call the management office immediately.
The management staff will address the problem as soon as possible, sending someone to assist you or making whatever other arrangements are necessary. If the repair or maintenance work is not the landlord’s responsibility, then tenant will be charged for such work at landlord’s cost plus appropriate mark-up, per the terms of your Lease.
Please direct all service requests to the management office rather than to maintenance personnel. This procedure helps the management staff keep track of your requests and ensure that they are resolved in a timely fashion.
The property Management office will notify the proper personnel to service the request. Response time to the request will vary, but the request can usually be categorized in the following manner:
- Emergency (water leak, blown fuse, etc.) – Immediate response.
- Comfort call (suite temperature) – Same day
- Special cleaning requests – Taken care of that evening by the night cleaning crew or, if critical, within the hour by our day cleaning staff.
- Special service (hang pictures, assemble shelves, move furniture, etc.) – Variable time of response depending upon availability of maintenance personnel. Standard daily maintenance duties & regular work orders have priority over cosmetic requests.
If the problem reoccurs, or you are not satisfied with the service, call the Property Management Office, who will record and investigate the problem. We pride ourselves on quality assurance and we want all of your employees to be truly satisfied by our service.